Terms & Conditions

Effective Date: 28 October 2026

1. WELCOME & ACCEPTANCE OF TERMS

Welcome to Traveling with Charisma!

These Terms & Conditions establish the policies, responsibilities, and expectations associated with travel planning, booking, and reservation services provided by Traveling with Charisma.

Throughout this agreement, “Traveling with Charisma,” “TWC,” “we,” “us,” and “our” refer to Traveling with Charisma. “Client,” “traveler,” “you,” and “your” refer to individuals requesting or receiving our services.

By signing a travel planning agreement, submitting a booking authorization that incorporates these Terms & Conditions, or otherwise expressly accepting them, you acknowledge that you have reviewed and agree to the applicable provisions.

Travel arrangements may also be governed by separate terms established by airlines, hotels, resorts, cruise lines, tour operators, transportation providers, and other travel suppliers.

Where a supplier's terms govern its own services, those terms apply to the applicable reservation. Where a signed TWC service agreement establishes specific agency services, fees, or refund benefits, that agreement governs those matters.

Nothing in these Terms & Conditions limits rights or protections that cannot legally be waived.

2. OUR ROLE AS YOUR TRAVEL ADVISOR

Traveling with Charisma is an independent travel advisory business providing travel planning, reservation assistance, and related support.

We assist clients with researching, selecting, and booking travel arrangements offered by independent suppliers.

Unless expressly stated otherwise, Traveling with Charisma does not own, operate, or directly control airlines, hotels, resorts, cruise ships, transportation providers, excursion operators, or other travel suppliers.

Traveling with Charisma acts as an intermediary between travelers and the applicable suppliers.

We strive to provide accurate information, professional guidance, and responsive service. However, supplier pricing, availability, schedules, amenities, policies, and operational decisions remain subject to the supplier's control.

3. COMPLIMENTARY INITIAL CONSULTATIONS

Traveling with Charisma offers complimentary initial travel consultations.

During the consultation, we may discuss your preferred destination, anticipated travel dates, budget, number of travelers, accommodation preferences, and other relevant requirements.

The consultation allows us to determine your planning needs and recommend an appropriate service.

A complimentary consultation does not include extensive customized research, preparation of multiple travel proposals, or ongoing reservation management.

For land-based vacations requiring paid planning services, customized research begins only after the applicable service agreement has been accepted and the planning fee has been paid.

4. TRAVEL PLANNING FEES

Agency planning fees apply exclusively to land-based vacations.

Traveling with Charisma does not charge an agency planning fee for individual or group cruise bookings.

Cruise travelers remain responsible for applicable cruise fares, deposits, gratuities, taxes, optional purchases, and supplier-imposed charges.

For land-based vacations, Traveling with Charisma offers the following planning services.

TIER 1 — RESORT BOOKING ASSISTANCE: $125

Designed for individuals, couples, or families who have already selected their preferred resort or hotel and require assistance with pricing, availability, and reservations.

This service covers one preselected property and does not include researching or comparing multiple resorts.

TIER 2 — CUSTOMIZED VACATION PLANNING: $225

Designed for individuals, couples, or families requiring personalized resort or hotel research, accommodation comparisons, and vacation recommendations.

This service covers customized planning for one primary destination.

TIER 3 — GROUP VACATION PLANNING: $350

Designed for land vacations requiring additional coordination of independently managed reservations, payment arrangements, or traveling parties.

This service covers group planning and coordination for one primary destination.

ADDITIONAL DESTINATION RESEARCH: $75 PER DESTINATION

Clients selecting Tier 2 or Tier 3 may request research for additional destinations at a rate of $75 per destination.

Additional destination research fees are separate from the base planning fee and are not eligible for the post-travel planning fee refund benefit.

Separate vacations require separate planning agreements and applicable fees.

The selected planning package, services, and applicable agency fees will be confirmed before payment.

Traveling with Charisma does not charge separate agency cancellation, routine reservation-change, late-payment, reinstatement, or failed-transaction fees.

Travel suppliers may impose their own charges, which remain the responsibility of the traveler.

5. GROUP VACATION CLASSIFICATION

For agency planning purposes, Traveling with Charisma classifies group vacations primarily according to the level of independent reservation and payment coordination required.

The total number of travelers or rooms does not automatically determine whether a vacation qualifies as group travel.

A family traveling together under one payment arrangement may qualify for individual or customized planning services, even when several travelers share multiple rooms.

Conversely, a vacation involving multiple independently managed paying parties may require group planning services, even when the travelers share a limited number of rooms.

A paying party may consist of an individual, couple, family, or other traveling unit responsible for its own payment arrangements and reservation coordination.

Traveling with Charisma will determine the applicable service classification during the consultation and confirm it in the planning agreement.

If the number of independently managed paying parties or the coordination requirements materially increase after the agreement is signed, the planning scope may need to be revised.

Any additional planning or research fees will be disclosed and approved before additional work begins.

TWC's group planning classification is separate from any minimum group booking requirements established by travel suppliers.

6. AGREED TRAVEL PLANNING REQUIREMENTS

For paid land-vacation planning services, the client and Traveling with Charisma will establish the requirements of the proposed vacation during the consultation.

These requirements will be documented in the applicable Travel Planning & Agency Service Fee Agreement.

Depending on the vacation, the agreed details may include:

• Primary destination and any approved additional destinations.

• Confirmed travel dates or an acceptable date range.

• Number of adults and children.

• Number of rooms or accommodation units.

• Vacation budget and what the budget includes.

• Departure airport and flight requirements, if applicable.

• Preferred accommodations and room categories.

• Must-have amenities, experiences, or accessibility requirements.

• Number of independently managed paying parties.

• Other relevant planning priorities or restrictions.

These agreed requirements establish the scope of research and planning services included in the selected package.

Traveling with Charisma will use reasonable professional efforts to identify options consistent with the agreed requirements.

We cannot guarantee that every preference can be accommodated or that suitable options will be available within the requested budget.

7. TRAVEL PROPOSALS & REVISIONS

Each paid land-vacation planning package includes an initial proposal containing up to three suitable accommodation or rate options, subject to availability.

For Tier 1, these options are limited to the client's selected property.

For Tiers 2 and 3, the options may include different properties within the agreed destination.

Each package also includes up to two rounds of reasonable proposal revisions.

A revision round consists of one consolidated set of feedback requesting adjustments within the originally agreed planning scope.

Reasonable revisions may include changes to room categories, accommodation preferences, or other details consistent with the original request.

Requests involving additional destinations, separate vacations, substantially different travel dates, or significant changes to the agreed requirements are not automatically included.

Requests exceeding the two included revision rounds may require an additional research fee.

Any additional agency fee will be disclosed and approved before further research begins.

The revision limit applies to the pre-booking research and proposal phase. Routine reservation management after booking is handled separately as part of our standard reservation support.

8. PROPOSAL TIMELINES & CLIENT RESPONSES

Traveling with Charisma will communicate an anticipated proposal delivery timeframe after receiving the applicable planning fee and all information reasonably necessary to begin research.

Delivery timelines depend on the complexity of the request, supplier responsiveness, and availability of the requested travel arrangements.

Estimated delivery dates are not guarantees.

Clients are encouraged to review proposals promptly because travel pricing and availability may change without notice.

Unless otherwise agreed, clients should respond to an initial proposal within 14 calendar days.

If a client does not respond within that period, research may be paused.

Resuming planning after an extended delay may require updated pricing, availability checks, or additional research.

If resuming the request requires work outside the original planning scope, any additional research fee will be disclosed and approved before work begins.

9. PAYMENT OF AGENCY PLANNING FEES

After the client reviews and accepts the applicable service agreement, Traveling with Charisma will issue an invoice for the agreed agency planning fees.

Payment is required before customized research or planning services begin.

Payment of a planning fee does not reserve accommodations, secure travel pricing, or constitute payment toward the vacation itself.

Agency planning fees are separate from supplier deposits, vacation balances, insurance premiums, and other travel-related expenses.

Payment of an invoice does not authorize additional charges beyond those expressly agreed upon.

10. POST-TRAVEL PLANNING FEE REFUND BENEFIT

Traveling with Charisma offers eligible clients the opportunity to receive a refund of their original base planning fee after completing a qualifying land vacation booked through our agency.

The maximum eligible refund is:

Tier 1 — Resort Booking Assistance: $125

Tier 2 — Customized Vacation Planning: $225

Tier 3 — Group Vacation Planning: $350

To qualify for this benefit:

1. The vacation must be booked through Traveling with Charisma.

2. The qualifying reservation must remain under our agency's management through completion of travel.

3. The qualifying vacation must be completed.

4. The reservation must not have been canceled, fully refunded, or transferred away from Traveling with Charisma.

Eligible refunds will be issued to the original planning fee payer within 30 calendar days after completion of the qualifying vacation.

For group vacations, the refund will be issued to the individual or party identified as the planning fee payer in the signed service agreement.

Additional destination research fees are excluded from this benefit.

If a client does not book and complete a qualifying vacation through Traveling with Charisma, the planning fee is generally nonrefundable, except as required by law.

Planning fees compensate the agency for services performed and are not deposits toward travel arrangements.

The post-travel refund benefit is a conditional agency benefit and is not travel insurance.

11. CHANGES TO PLANNING REQUIREMENTS

Clients are responsible for promptly communicating changes to their vacation requirements.

Significant changes to the original planning scope may require additional research, revised timelines, or additional planning fees.

Examples include changing the primary destination, requesting a substantially different vacation experience, adding separate trips, or significantly expanding the number of independently managed reservations.

Traveling with Charisma will communicate any proposed additional fees before beginning work outside the agreed scope.

Clients may decline additional services without incurring the proposed additional fees.

Previously completed planning services and applicable fee terms remain subject to the original agreement.

12. TRAVEL PRICING & AVAILABILITY

Travel prices, promotions, room categories, airline schedules, and availability are subject to change until confirmed by the applicable supplier.

Quotes are based on the information and availability provided at the time of preparation.

Traveling with Charisma cannot guarantee that a quoted rate will remain available until the client authorizes and completes the required booking process.

Advertised prices may exclude certain taxes, resort fees, gratuities, baggage charges, transfers, insurance, or other expenses unless expressly included.

Clients are responsible for reviewing the quoted inclusions and exclusions before authorizing a reservation.

In the event of a pricing or reservation error, we will work with the supplier to determine available options. Any changes to confirmed bookings remain subject to applicable supplier terms and law.

13. RESERVATIONS & BOOKING CONFIRMATION

A reservation is not confirmed until the applicable supplier has accepted the booking and issued confirmation.

Clients are responsible for reviewing reservation details promptly upon receipt.

This includes traveler names, travel dates, destinations, room categories, occupancy, transportation arrangements, and applicable payment deadlines.

Traveler names must match the identification documents required for travel.

Clients must promptly notify Traveling with Charisma of any discrepancies.

Corrections may be subject to supplier availability, restrictions, and fees.

Where required, clients must complete a Trip Details Confirmation or similar acknowledgment before travel.

14. SUPPLIER PAYMENTS, DEPOSITS & FINAL BALANCES

Travel suppliers establish their own deposit requirements, payment schedules, cancellation penalties, and refund policies.

Some deposits are refundable; others are nonrefundable or subject to restrictions.

The applicable supplier's terms will determine the treatment of each reservation.

Traveling with Charisma will communicate known deposit amounts and payment deadlines before booking.

Unless otherwise expressly agreed, payments for travel arrangements are processed through the applicable supplier or authorized payment platform.

Traveling with Charisma does not ordinarily collect or hold supplier travel payments on behalf of clients.

Clients are responsible for ensuring that required payments are authorized and completed by the applicable deadlines.

A payment schedule provided by Traveling with Charisma is intended to assist with planning and does not modify the supplier's required payment dates.

15. LATE PAYMENTS & FAILED TRANSACTIONS

Failure to complete a required payment may result in cancellation, loss of promotional pricing, forfeiture of deposits, or other supplier-imposed penalties.

Traveling with Charisma may provide payment reminders as a courtesy, but clients remain responsible for meeting all payment obligations.

Declined payments, expired cards, insufficient funds, or incomplete authorizations may prevent payments from being processed.

Any supplier-imposed late-payment, reinstatement, or failed-payment charges will be governed by the supplier's terms.

Traveling with Charisma does not charge separate agency late-payment, reinstatement, or failed-transaction fees.

16. CANCELLATIONS & REFUNDS

Traveling with Charisma does not charge a separate agency cancellation fee.

Clients requesting cancellation should notify Traveling with Charisma in writing as soon as possible.

Email: charis@travelingwithcharisma.com

Cancellation requests will be processed in accordance with the applicable travel supplier's policies and procedures.

Travel suppliers may impose cancellation penalties, including partial or complete forfeiture of deposits or other payments.

Any supplier-imposed cancellation penalties are separate from Traveling with Charisma's agency planning fees.

For land vacations, previously paid agency planning fees remain subject to the applicable Travel Planning & Agency Service Fee Agreement.

If a qualifying vacation is canceled or not completed, the client will generally not qualify for the post-travel planning fee refund benefit, except as otherwise required by law.

Traveling with Charisma will not require payment of a separate agency cancellation fee as a condition of submitting a cancellation request.

Cancellation is not effective merely because a traveler stops making payments or communicates an intention not to travel. The applicable supplier's cancellation procedures and deadlines must be followed.

Traveling with Charisma cannot guarantee the timing of supplier refunds.

Clients who cancel directly with a supplier should promptly notify Traveling with Charisma so that related travel arrangements can be reviewed.

17. RESERVATION CHANGES

Traveling with Charisma does not charge an automatic agency fee for routine reservation changes.

Requests to modify existing reservations are subject to supplier availability, restrictions, and applicable charges.

Travel suppliers may impose change fees, fare differences, or cancellation and rebooking requirements.

Routine reservation assistance is included in Traveling with Charisma's standard booking support.

Requests involving substantial new research, additional destinations, or planning a different vacation may require a new or additional planning fee.

Any additional agency planning or research fee will be disclosed and approved before the additional services begin.

Certain changes, particularly airline name changes, may require cancellation and rebooking at current rates.

No change is guaranteed until confirmed by the applicable supplier.

18. SHARED RESERVATIONS & ROOMMATE CANCELLATIONS

Travelers sharing accommodations should understand that pricing may depend on the number of occupants.

If one traveler cancels, the remaining travelers may become responsible for increased costs resulting from revised occupancy or supplier pricing.

These costs may include single-occupancy supplements, room repricing, or other supplier charges.

Traveling with Charisma is not responsible for private financial arrangements between travelers, including repayment of shared expenses or reimbursement of another traveler's contributions.

When necessary to administer a shared reservation, Traveling with Charisma may notify affected travelers of a cancellation or change and communicate relevant booking consequences.

Only information reasonably necessary for reservation management will be shared.

19. GROUP TRAVEL RESPONSIBILITIES

Group organizers are responsible for providing accurate information about their group's needs and communicating relevant planning information to participants.

Individual travelers remain responsible for their own reservation details, payment obligations, and travel documentation unless another arrangement has been expressly established.

Group organizers are not automatically responsible for other travelers' unpaid supplier balances.

Group rates, complimentary accommodations, promotional amenities, and other benefits are subject to supplier eligibility requirements.

Traveling with Charisma cannot guarantee that a group will qualify for supplier-specific benefits.

Group leaders or organizers may not promise supplier benefits or booking terms that have not been confirmed by Traveling with Charisma or the applicable supplier.

Hosted group trips may be subject to separate group leader or partnership agreements.

20. TRAVEL INSURANCE & PROTECTION

Traveling with Charisma strongly recommends purchasing appropriate travel insurance or travel protection.

Depending on the policy, coverage may be available for certain cancellations, interruptions, medical emergencies, baggage issues, travel delays, or other covered events.

Coverage varies significantly by provider and policy.

Clients are responsible for reviewing policy terms, coverage limits, exclusions, eligibility requirements, and claim procedures.

Preexisting medical conditions, cancellation reasons, supplier insolvency, and other circumstances may be subject to specific restrictions.

Insurance premiums may be nonrefundable or subject to insurer-specific cancellation provisions.

Traveling with Charisma may provide information about available insurance products but does not guarantee coverage, claim approval, or reimbursement.

Questions about policy interpretation should be directed to the insurance provider.

Declining travel insurance may expose travelers to substantial unrecoverable expenses.

21. PASSPORTS, VISAS & TRAVEL DOCUMENTATION

Travelers are responsible for obtaining and maintaining the documents required for their trip.

Requirements may include passports, visas, entry permits, identification, health documentation, or parental consent forms.

Passport validity and blank-page requirements vary by destination.

Travelers should verify the requirements applicable to their citizenship, destination, transit countries, and itinerary.

A passport card is not a substitute for a passport book when international air travel requires a passport book.

For domestic air travel within the United States, travelers must present identification accepted by the Transportation Security Administration.

Traveling with Charisma may provide general guidance, but travelers are responsible for confirming current requirements with official government authorities and applicable suppliers.

Traveling with Charisma is not responsible for a traveler's failure to obtain required documentation, except to the extent responsibility cannot legally be excluded.

22. TRAVELING WITH CHILDREN

Adults traveling with minors are responsible for ensuring that all required identification, consent documentation, and travel authorizations are obtained.

Some destinations and suppliers impose additional requirements when a minor travels with one parent, a guardian, or another adult.

Travelers should verify applicable requirements before departure.

Accompanying adults are responsible for the supervision and safety of children throughout the trip.

23. HEALTH, MEDICAL & ACCESSIBILITY REQUIREMENTS

Travelers are responsible for reviewing health and medical requirements applicable to their destination and planned activities.

This may include vaccinations, medications, medical documentation, or other entry requirements.

Travelers with mobility limitations, accessibility needs, dietary requirements, or other accommodations should communicate those needs as early as possible.

Traveling with Charisma will make reasonable efforts to communicate relevant requirements to suppliers and identify available accommodations.

However, accessibility standards and available facilities vary by destination and supplier.

Specific accommodations cannot be guaranteed unless confirmed by the supplier.

Travelers should consult appropriate healthcare professionals regarding their fitness for travel and any necessary precautions.

24. AIRLINE SERVICES, FEES & RESPONSIBILITIES

Traveling with Charisma acts as an intermediary when assisting with airline reservations and related travel arrangements.

Airlines establish and control their own fares, ticket restrictions, schedules, baggage policies, seating assignments, check-in requirements, and operational procedures.

Airlines may impose charges for checked baggage, seat selection, ticket changes, fare differences, upgrades, and other optional services.

Traveling with Charisma does not establish or control airline-imposed charges.

Airline policies may restrict the assistance that travel advisors can provide after a ticket has been issued.

Certain matters—including baggage claims, day-of-travel disruptions, airport assistance, and some ticket modifications—may require travelers to communicate directly with the operating airline.

Traveling with Charisma will provide reasonable assistance with airline-related matters within the limits of our booking access, supplier relationships, and available information.

We cannot guarantee that an airline will approve a requested change, waive a fee, provide compensation, or offer a particular rebooking option.

Airline cancellations, significant schedule changes, and eligible refunds remain subject to applicable passenger-protection laws.

Where Traveling with Charisma has a legal obligation concerning an airline ticket transaction, including an obligation arising from its status as merchant of record, that obligation is not excluded by this agreement.

Traveling with Charisma is not responsible for airline-imposed fees, operational decisions, or disruptions caused solely by the airline, except where applicable law provides otherwise.

Travelers are responsible for monitoring flight schedules, complying with airline check-in requirements, and promptly communicating any changes that may affect related travel arrangements.

25. CRUISE TRAVEL

Traveling with Charisma does not charge an agency planning fee for individual or group cruise bookings.

Cruise reservations remain subject to the applicable cruise line's booking terms, passenger ticket contract, cancellation policies, and payment requirements.

Cruise lines may change itineraries, ports, schedules, ships, or onboard offerings as permitted by their terms and applicable law.

Cruise fares may exclude gratuities, specialty dining, beverages, excursions, Wi-Fi, transportation, or other purchases unless expressly included.

Travelers are responsible for reviewing cruise documentation, identification requirements, and boarding deadlines.

Hosted cruise groups may have additional booking requirements, amenities, or eligibility restrictions established by the cruise line.

26. ACCOMMODATIONS, TOURS & EXCURSIONS

Hotels, resorts, vacation rentals, tour operators, and excursion providers establish their own policies and service standards.

Photographs, descriptions, amenities, and promotional materials may not reflect every aspect of the actual travel experience.

Facilities and services may be modified, unavailable, or temporarily closed.

Travelers should review the features and restrictions of their selected accommodations and activities.

Optional excursions may involve physical activity, environmental conditions, or other risks.

Travelers are responsible for evaluating whether activities are appropriate for their abilities and circumstances.

27. FORCE MAJEURE & TRAVEL DISRUPTIONS

Travel arrangements may be affected by circumstances beyond the reasonable control of Traveling with Charisma or the applicable supplier.

Examples include severe weather, natural disasters, government actions, public health emergencies, labor disruptions, transportation interruptions, civil unrest, and other extraordinary events.

Such circumstances may result in cancellations, delays, itinerary changes, or additional expenses.

Supplier policies and applicable law determine available refunds, credits, rebooking options, and other remedies.

Traveling with Charisma will make reasonable efforts to communicate available options and assist with applicable reservation changes.

We cannot guarantee that a supplier will offer a refund or waive penalties in every circumstance.

28. ASSUMPTION OF TRAVEL RISKS

The client acknowledges that travel involves inherent and sometimes unpredictable risks.

These risks may include illness, injury, accidents, transportation disruptions, severe weather, natural disasters, changes in destination conditions, lost or delayed baggage, and interruptions to scheduled activities.

Travelers are responsible for evaluating the suitability of their destinations, accommodations, transportation arrangements, and activities.

Travelers are encouraged to review government travel advisories, applicable health requirements, and available travel insurance coverage before departure.

By voluntarily participating in travel arrangements, clients acknowledge and accept the ordinary and inherent risks associated with travel.

This acknowledgment does not waive claims arising from conduct for which liability cannot legally be excluded.

29. RELEASE OF LIABILITY & THIRD-PARTY SUPPLIERS

Traveling with Charisma arranges travel services provided by independent third-party suppliers, including airlines, hotels, resorts, cruise lines, tour operators, transportation companies, and excursion providers.

These suppliers operate independently and are responsible for delivering their respective services.

To the fullest extent permitted by applicable law, clients release Traveling with Charisma from claims, losses, damages, expenses, or liabilities arising solely from:

• Acts, omissions, negligence, or misconduct of independent travel suppliers.

• Airline delays, cancellations, baggage issues, schedule changes, or operational decisions.

• Supplier-imposed charges, restrictions, or service modifications.

• Injuries, illnesses, accidents, or other incidents occurring during supplier-operated travel services.

• Weather conditions, natural disasters, government restrictions, or events beyond Traveling with Charisma's reasonable control.

• A traveler's failure to obtain required documentation, comply with supplier policies, or follow applicable travel requirements.

This release applies only to the extent permitted by law and does not release Traveling with Charisma from liability for its own fraud, willful misconduct, gross negligence, or other conduct for which liability cannot legally be waived.

Nothing in this agreement limits statutory consumer rights or remedies that cannot legally be excluded.

30. CREDIT CARD AUTHORIZATIONS, CHARGEBACKS & PAYMENT DISPUTES

Traveling with Charisma requires appropriate authorization before submitting payments to travel suppliers or collecting agency planning fees.

By authorizing a payment, the client acknowledges the amount, purpose, and applicable payment terms disclosed at the time of authorization.

Submitting a planning agreement does not independently authorize a credit card charge.

Clients are encouraged to contact Traveling with Charisma promptly regarding suspected billing errors, duplicate charges, unrecognized transactions, or concerns about services received.

Traveling with Charisma will make reasonable efforts to investigate and resolve payment concerns.

Clients acknowledge that agency planning fees compensate Traveling with Charisma for the agreed planning services and are subject to the refund conditions established in the applicable service agreement.

A client's decision to cancel a vacation, discontinue planning, or decline an available travel option does not automatically establish that a previously authorized planning fee was charged in error.

Traveling with Charisma reserves the right to provide payment authorizations, signed agreements, invoices, correspondence, booking confirmations, and other relevant documentation to payment processors or financial institutions when responding to a chargeback or payment dispute.

Where a charge is determined to be valid and remains unpaid following the applicable dispute process, Traveling with Charisma reserves the right to pursue lawful recovery of the outstanding amount.

Nothing in this agreement prohibits a client from exercising lawful billing-dispute rights, requesting a chargeback, reporting suspected fraud, or seeking assistance from a financial institution or regulatory authority.

31. COMMUNICATIONS & CLIENT RESPONSIBILITIES

Traveling with Charisma may communicate with clients by email, telephone, text message, or through a designated client portal.

Clients are responsible for providing accurate contact information and monitoring communications concerning their travel arrangements.

Clients should respond promptly to requests involving booking confirmations, payment authorizations, traveler information, or other time-sensitive matters.

Traveling with Charisma is not responsible for consequences arising from a client's failure to provide required information or authorization by a stated deadline, except where applicable law provides otherwise.

We strive to provide timely support; however, immediate responses cannot be guaranteed.

32. PRIVACY & CLIENT INFORMATION

Traveling with Charisma collects and uses personal information reasonably necessary to provide travel planning and reservation services.

Information may be shared with applicable travel suppliers and authorized service providers as necessary to arrange and administer travel.

Clients are responsible for providing accurate traveler information and ensuring they have appropriate authorization to submit information on behalf of other travelers.

Traveling with Charisma will take reasonable measures to protect client information.

Additional details concerning the collection, use, and handling of personal information are provided in our Privacy Policy.

33. REFUSAL OR DISCONTINUATION OF SERVICE

Traveling with Charisma reserves the right to decline prospective travel planning or booking requests when doing so is consistent with applicable law.

We may also discontinue an existing service relationship for legitimate business reasons, subject to our contractual obligations and applicable law.

Such reasons may include:

• Abusive, threatening, or harassing conduct.

• Fraudulent activity or suspected misuse of payment information.

• Repeated failure to provide required information.

• Failure to meet agreed payment obligations.

• Requests that fall outside the services we offer.

• Conduct that substantially interferes with our ability to provide professional services.

Traveling with Charisma will not refuse services on a basis prohibited by applicable anti-discrimination laws.

When discontinuing an existing relationship, we will make reasonable efforts to communicate the status of confirmed reservations, outstanding payment obligations, and relevant supplier contact information.

Discontinuation of agency services does not automatically cancel an existing supplier reservation.

Any refunds or outstanding obligations will be determined by the applicable agreement and law.

34. WEBSITE INFORMATION & THIRD-PARTY LINKS

Information published on Traveling with Charisma's website is provided for general informational purposes.

We make reasonable efforts to maintain accurate and current information but cannot guarantee that all travel details, supplier offerings, or website content will remain unchanged.

Our website may contain links to third-party websites.

Traveling with Charisma does not control the content, privacy practices, or policies of independent websites.

Use of third-party services is subject to the applicable provider's terms.

35. DISPUTE RESOLUTION, MEDIATION & BINDING ARBITRATION

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW CERTAIN LEGAL DISPUTES MAY BE RESOLVED AND MAY LIMIT THE RIGHT TO HAVE THOSE DISPUTES DECIDED IN COURT BY A JUDGE OR JURY.

Traveling with Charisma and the client agree to make a good-faith effort to resolve disputes arising from the agency's services through the procedures described below, subject to applicable law.

STEP 1: WRITTEN NOTICE & INFORMAL RESOLUTION

Before initiating mediation or arbitration, the party raising a dispute must provide written notice describing the concern and the requested resolution.

Notices to Traveling with Charisma may be sent to:

charis@travelingwithcharisma.com

The parties will have 30 calendar days after receipt of the notice to attempt an informal resolution.

This requirement does not prevent either party from taking action necessary to preserve a legal right or meet a statutory deadline.

STEP 2: MEDIATION

If the dispute remains unresolved, the parties agree to make a good-faith attempt to resolve it through nonbinding mediation before commencing arbitration, unless an exception under applicable law applies.

The parties will attempt to select a mutually acceptable neutral mediator.

Mediation may be conducted remotely by video or telephone when appropriate.

Unless otherwise agreed, each party will bear its own expenses, and the mediator's fees will be shared equally, except where applicable law requires a different allocation.

If the parties cannot agree on a mediator within 30 calendar days, or if mediation does not resolve the dispute within 60 calendar days after a mediator is selected, either party may proceed to arbitration.

The parties may agree in writing to extend these periods.

STEP 3: BINDING ARBITRATION

Except for disputes that cannot legally be subjected to mandatory arbitration and the exceptions identified below, unresolved disputes arising out of or relating to Traveling with Charisma's services or this agreement will be resolved through binding individual arbitration.

Arbitration will be administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules.

The arbitration will be conducted by a neutral arbitrator.

The location and method of arbitration will be determined in accordance with applicable law and the AAA Consumer Arbitration Rules, including available remote or documents-only procedures.

Arbitration fees and costs will be allocated in accordance with applicable consumer arbitration rules and law. Nothing in this agreement requires the client to pay costs that would make the arbitration provision unenforceable.

The arbitrator may award any relief available under applicable law.

An arbitration award may be entered as a judgment in a court with appropriate jurisdiction.

EXCEPTIONS

This arbitration provision does not prevent either party from pursuing an eligible claim in small claims court.

It does not prohibit a client from filing a complaint with a government agency, exercising lawful payment-dispute rights, or seeking relief that cannot legally be restricted to arbitration.

A party may seek temporary court relief where necessary to preserve rights pending arbitration, when permitted by law.

INDIVIDUAL PROCEEDINGS

To the extent permitted by applicable law, disputes subject to this arbitration agreement will be resolved on an individual basis.

Neither party agrees to participate in class or representative arbitration except where such a restriction is prohibited by applicable law.

SEVERABILITY

If a provision of this dispute-resolution section is found unenforceable, the remaining provisions will remain effective to the extent permitted by law.

If the arbitration agreement itself cannot be enforced, the dispute may proceed in a court of competent jurisdiction.

36. UPDATES TO TERMS & CONDITIONS

Traveling with Charisma may update these Terms & Conditions to reflect changes in business practices, supplier requirements, or applicable law.

Updated terms will be published on our website with a revised effective date.

Changes will generally apply prospectively and will not retroactively alter a client's existing contractual rights or obligations without appropriate agreement or legal authority.

Clients should retain copies of the terms and service agreements applicable to their reservations.

37. ELECTRONIC & HANDWRITTEN SIGNATURES

Traveling with Charisma accepts electronic and handwritten signatures for applicable travel agreements, booking authorizations, acknowledgments, and other documents.

By signing electronically, the client agrees to conduct the applicable transaction electronically and acknowledges that an electronic signature may carry the same legal effect as a handwritten signature when the requirements of applicable law are satisfied.

Electronic signatures may include signatures completed through an approved electronic signing platform or other legally recognized method of electronic acceptance.

Handwritten signatures may be provided on physical documents or on properly reproduced copies when accepted by Traveling with Charisma and permitted by law.

Clients agree that signed agreements and related electronic records may be retained and used as evidence of the transaction and the terms accepted.

A person signing on behalf of another traveler represents that they have the authority to do so.

No signature or acknowledgment will be interpreted as waiving rights that cannot legally be waived.

38. CONTACT INFORMATION

TRAVELING WITH CHARISMA

Travel with confidence. Travel with charisma.

Email: charis@travelingwithcharisma.com

Phone: (302) 214-0614

Website: Traveling with Charisma

For questions about these Terms & Conditions, agency planning fees, or an existing reservation, please contact us.

CLIENT ACKNOWLEDGMENT

By signing the applicable travel agreement or completing a separate acknowledgment, I confirm that I have been provided access to Traveling with Charisma's Terms & Conditions and understand that my travel arrangements may also be governed by applicable supplier policies.

I understand that agency planning fees, when applicable, are governed by my selected Travel Planning & Agency Service Fee Agreement.

I acknowledge that Traveling with Charisma does not charge separate agency cancellation, routine reservation-change, reinstatement, or late-payment fees, although travel suppliers may impose their own charges.

I understand that qualifying land-vacation planning fees may be refunded after completed travel in accordance with the applicable planning agreement.

I acknowledge that I am responsible for reviewing my reservation details, providing accurate traveler information, and meeting applicable payment and documentation requirements.

I acknowledge that travel involves inherent risks and that Traveling with Charisma acts as an intermediary for independent travel suppliers, as described in these Terms & Conditions.

I understand that the dispute-resolution provisions include mediation and binding arbitration, subject to the exceptions and limitations established by applicable law.

I acknowledge that I have had an opportunity to review these Terms & Conditions before accepting them.